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License and Installation

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How to make sure the server hostname in the license file is correct?[]["License and Installation","License and Installation","IT Questions","Administrative Questions","End User Questions","License and Installation","IT Questions","Administrative Questions","End User Questions"]

• License type: Network• On the server machine: - Open the FlexLM license manager - In the System Settings tab, take note of the Computer/Hostname:- In the Config Services tab, look at the path to the license file. - Go to the EMTP License Server folder found at the previous step. (by default... See more

Error message "Unhandle exception: the initialisation of 'WpfApplication1.mainWindow' found an exception" at launch[]["License and Installation","License and Installation","IT Questions","Administrative Questions","End User Questions","License and Installation","IT Questions","Administrative Questions","End User Questions"]

• License type: All • Occurrence: On EMTP Opening.It must mean that some DLLs are lacking, probably because your antivirus erased them after the installation.• Solutions: - Check your antivirus to see if it blocked a DLL file and create an exception for EMTP installer. Then, reinstall EMTP - I... See more

How to activate or update EMTP using a network license file?[]["License and Installation","License and Installation","IT Questions","Administrative Questions","End User Questions","License and Installation","IT Questions","Administrative Questions","End User Questions"]

• License type: Network Once the license is installed on the host server, the same license file is used to activate EMTP on each client machine. If the license is not installed on the server, proceed to the installation first.• Solutions: - Save on your computer the license file: emtp_server_... See more

How to get the status of your server license[]["License and Installation","License and Installation","IT Questions","Administrative Questions","End User Questions","License and Installation","IT Questions","Administrative Questions","End User Questions"]

• License type: Network The LMTOOLS must be installed in server machine. • Solutions: - Open the EMTP server tool - In « Server Status », click on « Perform Status Enquiry ». A text should appear in the box. Copy/Paste this text in a document and send it to the support. - Then, ... See more