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License and Installation
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What happens if the concurrent users reach the maximum I contracted?[]["License and Installation"]
When the maximum number of concurrent users is reached, the next user attempting to launch EMTP will encounter a message indicating that no licenses are currently available, similar to the following image: See more
What happens with the old Flex licenses once we have the new cloud licenses?[]["License and Installation"]
Old licenses files must be deleted, and USB must be returned to our headquarters in Canada. See more
When should an IP address be whitelisted?[]["License and Installation"]
An IP address should be whitelisted when the firewall protection blocks the connection between the licensing system and the license server. See more
Where can I manage my licenses and check all the related information?[]["License and Installation"]
On the LicenseSpring website for users at https://users.licensespring.com. Log in with the credentials the license Manager received via email from no-reply@licensespring.com. The Company ID is EMTP. There, you can view all your available licenses, their activation status, included features/toolbo... See more
What is a Flex license?[]["License and Installation"]
A Flex license refers to the licensing system previously utilized for EMTP. This system was file-based with license file with ".lic" extension. See more
How to configure the firewall rules to allow activation utility license checking?[]["License and Installation"]
Firewall must be configured to allow inbound and outbound connections for both EMTPInfoTool5.exe and Emtp_ActivationUtility.exe. See more
When does the support end for Flex license?[]["License and Installation"]
We no longer provide support for Flex licenses. While you can continue using your existing perpetual Flex license, please note that you will not have access to the new EMTP tools available in versions 4.4 and onwards. Technical support remains available for users with active maintenance; however,... See more
What is the IP address that the client must whitelist for the new licensing system?[]["License and Installation"]
To identify the available LicenseSpring Public Facing Endpoint, please refer to the LicenseSpring FAQs at the following link: https://docs.licensespring.com/faq See more
How to configure the firewall rules to allow activation utility license checking?[]["License and Installation"]
Firewall must be configured to allow inbound and outbound connections for both EMTPInfoTool5.exe and Emtp_ActivationUtility.exe. See more
Error message "Unhandle exception: the initialisation of 'WpfApplication1.mainWindow' found an exception" at launch[]["License and Installation","License and Installation","IT Questions","Administrative Questions","End User Questions","License and Installation","IT Questions","Administrative Questions","End User Questions"]
• License type: All • Occurrence: On EMTP Opening.It must mean that some DLLs are lacking, probably because your antivirus erased them after the installation.• Solutions: - Check your antivirus to see if it blocked a DLL file and create an exception for EMTP installer. Then, reinstall EMTP - I... See more